Refund Policy

At vorza360, we take pride in delivering high-quality digital solutions, including web development, SEO, branding, IT infrastructure, and marketing services. Our team works diligently to ensure that every project meets our clients’ expectations. However, due to the nature of our services, we maintain a strict no-refund policy under most circumstances. By using our services, you acknowledge and agree to this refund policy.

1. No Refund Policy

All payments made to vorza360 for any of our services, including but not limited to digital marketing, website development, branding, software development, and IT solutions, are non-refundable. Once a project is initiated, allocated resources, time, and effort cannot be recovered, making it impossible to issue refunds.

2. Exceptions – Refunds for Service Failures

While we do not generally offer refunds, we acknowledge that in rare cases, a refund may be considered if the issue originates from our side. The following circumstances may qualify for a partial refund:

• Service Non-Delivery: If we fail to deliver the agreed-upon service due to internal issues.
• Significant Delay: If the project is delayed significantly beyond the agreed timeline due to internal errors, and no acceptable alternative solution is provided.
• Unresolved Technical Issues: If we are unable to fix critical issues directly related to the services provided, despite multiple attempts.

Partial Refund Determination

The amount of the refund, if applicable, will be determined based on the work completed, resources allocated, and any expenses incurred on the project. A full refund will never be provided, as costs are associated with every project from the moment work begins.

3. Chargebacks & Legal Action

Customers must not initiate chargebacks through their bank or payment provider under any circumstances. Disputing a charge instead of following our refund policy violates our terms of service and can result in legal action against the customer. If a chargeback is initiated:

We will dispute the claim with all necessary evidence, including service agreements, project progress, and communication records.

Legal action may be pursued to recover lost funds, including additional penalties, legal fees, and compensation for damages.

The customer’s account with vorza360 will be terminated, and any ongoing services will be cancelled immediately.

4. Customer Responsibility & Terms Acknowledgment

Before engaging with our services, it is the customer’s responsibility to read and understand our refund policy and terms of service. If a customer proceeds without reviewing these policies, they cannot claim ignorance or request refunds outside of our stated terms. By making a payment to vorza360, you confirm that you have read, understood, and agreed to our refund policy.

5. Service Modifications & Alternative Solutions

If a customer is dissatisfied with a service, vorza360 may offer service modifications instead of a refund. Possible solutions include:

• Revisions and improvements based on initial service agreements.
• Alternative service adjustments to better suit the client’s needs.
• Extended support or consultation to resolve any service-related issues.

6. Contact & Dispute Resolution

If you encounter any issues with our services, we encourage you to contact our support team first before considering any disputes. We are committed to finding a fair resolution within the framework of our policies.

Email: cs@vorza360.com

Phone: +7 963 990 9127

7. Policy Updates

vorza360 reserves the right to update or modify this refund policy at any time. Changes will be reflected on our website, and continued use of our services constitutes acceptance of the updated terms.

Final Note

By working with vorza360, you acknowledge and agree to our refund policy. Our goal is to provide exceptional service, and we encourage open communication to resolve any concerns effectively. If you have any questions, please reach out before proceeding with our services.

Thank you for choosing vorza360!